Frequently Asked Questions
Everything you need to know about POSBOP M-Pesa reconciliation, hardware compatibility, multi-branch setups, and onboarding.
M-Pesa & Payment Processing
How does POSBOP validate M-Pesa payments at counter?
POSBOP connects directly with Safaricom's webhook APIs. When a client pays to your Buy Goods Till, Paybill, or Pochi, Safaricom pushes the payment notification instantly to POSBOP, auto-matching the amount and reference number at checkout.
Does POSBOP take a percentage cut of my M-Pesa revenue?
Zero percent. You keep 100% of your sales volume. Standard Safaricom transaction fees apply as normal, but POSBOP only charges a flat monthly platform subscription.
What happens if a customer claims they paid but the cashier hasn't received the SMS?
Cashiers no longer rely on phone SMS messages. POSBOP displays verified payment notifications on the counter register screen in real time, eliminating payment fraud and edited screenshot scams.
Hardware & Offline Performance
What thermal printers and barcode scanners work with POSBOP?
POSBOP supports standard ESC/POS USB, Bluetooth, and LAN thermal receipt printers (58mm and 80mm), USB barcode scanners, and RJ11 automated cash drawers.
Can I run POSBOP on mobile phones or tablets?
Yes! POSBOP is optimized for smartphones, tablets, and desktop computers. Cashiers can open shifts, scan items, and complete sales directly on assigned mobile phones.
What if the store internet connection drops?
POSBOP's local till engine caches sales transactions offline. Your cashiers can continue taking cash sales and scanning items smoothly, and everything auto-syncs with HQ once internet is restored.
Multi-Branch & HQ Operations
Can I manage stock across multiple shop branches?
Yes. Our Multi-Branch plan gives you a centralized HQ master stock ledger with inter-branch stock transfers, branch-scoped price overrides, and per-outlet revenue tracking.
Can I run completely separate businesses from one master login?
With our Multi-Business plan (KES 5,000/mo), you can manage multiple distinct commercial companies (e.g. a clothing boutique and a salon) under 1 master HQ account while keeping tax ledgers completely isolated.
How do directors receive sales and gross profit reports?
POSBOP generates real-time gross profit margins based on Cost of Goods Sold (COGS) and sends automated weekly PDF summary digests directly to directors' email inboxes every Monday morning.
Pricing, Setup & Support
What is included in the KES 17,000 Setup & Installation Fee?
Our Nairobi deployment engineering team sets up your M-Pesa API webhooks, installs ESC/POS thermal print drivers, configures barcode scanners, imports your product catalog, and conducts full staff training.
What support channels are available if cashiers encounter issues?
Field support is available daily from 7:00 AM to 9:00 PM EAT via WhatsApp and phone (+254 748 866 805), with 24/7 emergency escalation for critical counter interruptions.
Still have unanswered questions?
Chat directly with our deployment engineers on WhatsApp or reserve a strategy call.